Service updates

A snapshot of the giffgaff service

All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Data, calls and texts Operational
Calls Operational
Data Operational
MMS(Picture messages) Operational
Premium SMS Operational
Bon Voyage message Operational
Texts Operational
Broadband Operational
90 days ago
100.0 % uptime
Today
On-boarding Operational
Live Chat Operational
90 days ago
100.0 % uptime
Today
Phones Operational
Buy phone with loan Operational
Buy outright Operational
Phone delivery Operational
Phone return, repair or exchange Operational
Sell my phone Operational
Phone page unavailable / Intermittent Operational
Phone order processing Operational
giffgaff.com website Operational
90 days ago
99.78 % uptime
Today
Login Operational
Site availability Operational
Registration Operational
90 days ago
99.78 % uptime
Today
The My giffgaff app Operational
Login Operational
Availability Operational
Community Operational
Viewing the community Operational
Interacting with the community Operational
Notifications Operational
Plans & Credit Operational
Using a voucher Operational
Using a credit/debit card Operational
Using top-up credit Operational
Using PayPal Operational
IVR - Automated phone service Operational
Display issues for plans & credit Operational
Early repurchase Operational
Travel Data Add On Operational
Ask an agent Operational
Raising a case Operational
Case updates Operational
SIM Operational
Ordering a SIM Operational
Delivery of SIM Operational
Activating SIM Operational
SIM Swap Operational
eSIM Operational
90 days ago
100.0 % uptime
Today
Downloading eSIM Operational
90 days ago
100.0 % uptime
Today
Installing eSIM Operational
90 days ago
100.0 % uptime
Today
Transferring your number Operational
90 days ago
100.0 % uptime
Today
Joining giffgaff Operational
Calling 43431 Operational
Texting 43431 Operational
Getting a PAC code online Operational
Request STAC via 75075 Operational
Getting a STAC code online Operational
Request PAC via 65075 Operational
Delayed Number Transfer Operational
90 days ago
100.0 % uptime
Today
giffgaff communications Operational
giffgaff emails Operational
Password reset Operational
Purchase confirmation Operational
Two-step verification Operational
giffgaff texts Operational
Content Lock Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 11, 2026
‘Data Boost’ promo data allowances - delay for some members - 3 February 2026
Resolved - This incident has been resolved.
Mar 11, 08:49 GMT
Investigating - We’re aware that some members are experiencing a delay in being able to see their promotional allowance on their account. The team is applying the necessary updates to member accounts in phases and these will be visible to all eligible members soon. Read more here
Feb 3, 17:18 GMT
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
Some Port In requests not fully completed | 18 February 2026
Resolved - This incident has been resolved.
Feb 25, 09:36 GMT
Investigating - We are seeing some Port in requests from yesterday (17/02/26) that still haven’t fully completed, the number appears to have been transferred successfully but when a call is made to the Ported number the message “number not recognised” is heard.
Read more here
Feb 18, 15:57 GMT
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