Service updates

A snapshot of the giffgaff service

Delays in processing Returns, Repairs and Recycle
Investigating - We are currently experiencing delays with processing Returns, Repairs and Recycle due to a system issue. You can read more here Read more here
Jul 09, 2025 - 13:22 BST

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Data, calls and texts Operational
Calls Operational
Data Operational
MMS(Picture messages) Operational
Premium SMS Operational
Bon Voyage message Operational
Texts Operational
giffgaff.com website Operational
Login Operational
Site availability Operational
The My giffgaff app Operational
Login Operational
Availability Operational
Community Operational
Viewing the community Operational
Interacting with the community Operational
Notifications Operational
Plans & Credit Operational
Using a voucher Operational
Using a credit/debit card Operational
Using top-up credit Operational
Using PayPal Operational
IVR - Automated phone service Operational
Display issues for plans & credit Operational
Early repurchase Operational
Ask an agent Operational
Raising a case Operational
Case updates Operational
SIM Partial Outage
Ordering a SIM Operational
Delivery of SIM Operational
Activating SIM Partial Outage
SIM Swap Partial Outage
Transferring your number Operational
Joining giffgaff ? Operational
Calling 43431 Operational
Texting 43431 Operational
Getting a PAC code online Operational
Request STAC via 75075 Operational
Getting a STAC code online Operational
Request PAC via 65075 Operational
giffgaff communications Operational
giffgaff emails Operational
Password reset Operational
Purchase confirmation Operational
Two-step verification Operational
giffgaff texts Operational
Content Lock Operational
Phones Degraded Performance
Buy phone with loan Operational
Buy outright Operational
Phone delivery Operational
Phone return, repair or exchange Degraded Performance
Sell my phone Degraded Performance
Phone page unavailable / Intermittent Operational
Phone order processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned website maintenance 15/07/25 04:00-07:00 Jul 15, 2025 04:00-07:00 BST

Our teams will be carrying out planned maintenance on community.giffgaff.com to improve performance during the following times:

Start: 15/07/2025 04:00
End: 15/07/2025 07:00

https://community.giffgaff.com/d/34366110-planned-website-maintenance-150725-0400-0700
Posted on Jul 11, 2025 - 18:21 BST
Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Unresolved incident: Delays in processing Returns, Repairs and Recycle.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

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