Investigating - We’re aware that some members are experiencing a delay in being able to see their promotional allowance on their account. The team is applying the necessary updates to member accounts in phases and these will be visible to all eligible members soon. Read more here
Feb 03, 2026 - 17:18 GMT
Investigating - We have noticed that some members are not receiving 2FA codes via eMail and SMS. This is currently being investigated and worked on by our teams. Read more here
Feb 02, 2026 - 10:58 GMT
Resolved -
This incident has been resolved.
Feb 4, 16:32 GMT
Monitoring -
Following a planned system change, we experienced issues with members accessing and completing actions on the giffgaff website and app, our technical teams worked as quickly as they could to get this resolved
During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes was unavailable.
Calls, texts or using mobile data are not impacted. Read more here
Feb 4, 13:33 GMT
Update -
Following a planned system change, we are experiencing issues with members accessing and completing actions on the giffgaff website and app, the technical teams are actively working on getting this resolved as quickly as possible
During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes will be unavailable.
Calls, send texts or using mobile data are not impacted. Read more here
Feb 4, 10:45 GMT
Update -
The team has continued to closely monitor the services and due to the degraded performance we have had to put the website back into outage. This means that at the moment the giffgaff website and app, logging into the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes will be unavailable.
We are working on sorting this as soon as possible and will make sure to update you all once we have more information. Read more here
Feb 4, 10:42 GMT
Identified -
While the systems have been restored, we have noticed that there is a degraded performance, which means members navigating the site are currently experiencing slow speeds and delays in completing actions.
The team is actively looking into this and working on getting it sorted as soon as possible and we will let you know once we have any further updates.
Thanks for your patience. We apologise for any inconvenience this may cause. Read more here
Feb 4, 10:38 GMT
Investigating -
We are currently experiencing issues with login to giffgaff.com, the Community and the app. This outage is due to a scheduled maintenance that has overrun. Estimated time to complete is 10:00.
Feb 4, 08:48 GMT
Completed -
The scheduled maintenance has been completed.
Feb 4, 04:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 01:00 GMT
Scheduled -
Our tech teams will be completing some planned changes to systems during the following times:
Start: 04/02/2026 01:00 End: 04/02/2026 04:30
During this time the giffgaff website, the giffgaff app, the giffgaff Community and automated numbers to top up/change plan and to request STAC/PAC codes will be unavailable.
These planned changes do not affect being able to make calls, send texts or use data, so you will be able to use your phones as usual during this time. Read more here
Feb 3, 15:59 GMT
Feb 3, 2026
Unresolved incident: ‘Data Boost’ promo data allowances - delay for some members - 3 February 2026.
Feb 2, 2026
Unresolved incident: Receiving 2FA codes - 02 February 2026.