Investigating - We’re aware that some members are experiencing a delay in being able to see their promotional allowance on their account. The team is applying the necessary updates to member accounts in phases and these will be visible to all eligible members soon. Read more here
Feb 03, 2026 - 17:18 GMT
Resolved -
This incident has been resolved.
Feb 25, 09:36 GMT
Investigating -
We are seeing some Port in requests from yesterday (17/02/26) that still haven’t fully completed, the number appears to have been transferred successfully but when a call is made to the Ported number the message “number not recognised” is heard. Read more here
Feb 18, 15:57 GMT
Resolved -
This incident has been resolved.
Feb 18, 15:56 GMT
Update -
We are continuing to investigate this issue.
Feb 18, 15:55 GMT
Update -
We are continuing to investigate this issue.
Feb 17, 13:18 GMT
Investigating -
We have been informed that some members may be experiencing delays with SIM activations, SIM swaps, number transfers and number changes. This is currently being investigated by technical teams. Read more here
Feb 17, 13:07 GMT
Completed -
The scheduled maintenance has been completed.
Feb 15, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 07:00 GMT
Scheduled -
We will be conducting a scheduled maintenance on Sunday, February 15, 2026, from 7:00 AM to 8:00 AM and some services listed will be unavailable during that time. Read more here
Feb 13, 11:50 GMT
Resolved -
We were notified of technical issue earlier today, which impacted provisioning requests. Our technical team have identified the cause of the issue and full service has been restored. The remaining queued requests will be completed shortly.
Feb 14, 16:44 GMT
Identified -
Our technical team are working on restoring full service and are working through the backlog of requests. A solution has been identified and we will keep you updated on progress here.
Feb 14, 14:57 GMT
Update -
We are continuing to investigate this issue.
Feb 14, 10:53 GMT
Investigating -
We’re currently dealing with a technical issue which is impacting provisioning requests. All requests are queued and will be fixed once service is restored
Feb 14, 10:53 GMT