Service updates

A snapshot of the giffgaff service

Investigating - Earlier this morning we received reports that our members were experiencing a small issue with IVR requests for 43430/43431, meaning members who attempted to call 43430/43431 won’t be able to call those numbers. To read more on this issue please see our community - Read more here
Apr 01, 2025 - 10:19 BST
Investigating - We have an increased number of members reporting that they’re unable to access adult content. It appears that the adult content bar is removed from their account but then it enables itself on the account and restricts access again.
Read more here

Mar 31, 2025 - 13:47 BST
Update - Following a systems upgrade we’ve been made aware that some of our members are now experiencing delays when trying to transfer their numbers. We’re really sorry about this. The team is aware and working hard to get it resolved as soon as possible.

We can identify members that have been impacted by delays, so anyone impacted will be notified on their account dashboard and receive an email from us. The email will provide impacted members with more details about the issue as well as next steps the member can follow. You can learn more about this Service Issue via our community - https://community.giffgaff.com/d/34189666-delays-for-some-members-transferring-their-numbers

Oct 30, 2024 - 17:13 GMT
Investigating - We are aware of potential delays impacting some of our members when transferring their numbers in or out of our network. The team is on the case and working hard to get this resolved. You can learn more about this Service Issue via our community - https://community.giffgaff.com/d/34189666-delays-for-some-members-transferring-their-numbers
Oct 29, 2024 - 12:05 GMT

About This Site

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Found an unreported service issue? Join the discussion in our service updates forum

Data, calls and texts Operational
Calls Operational
Data Operational
MMS(Picture messages) Operational
Premium SMS Operational
Bon Voyage message Operational
Texts Operational
giffgaff.com website Operational
Login Operational
Site availability Operational
The My giffgaff app Operational
Login Operational
Availability Operational
Community Operational
Viewing the community Operational
Interacting with the community Operational
Notifications Operational
Buying plans and credit Degraded Performance
Using a voucher Operational
Using a credit/debit card Operational
Using top-up credit Operational
Using PayPal Operational
IVR - Automated phone service Degraded Performance
Display issues for plans & credit Operational
Ask an agent Operational
Raising a case Operational
Case updates Operational
SIM Operational
Ordering a SIM Operational
Delivery of SIM Operational
Activating SIM Operational
SIM Swap Operational
Transferring your number Degraded Performance
Joining giffgaff ? Operational
Calling 43431 Degraded Performance
Texting 43431 Degraded Performance
Getting a PAC code online Operational
Request STAC via 75075 Operational
Getting a STAC code online Operational
Request PAC via 65075 Operational
giffgaff communications Degraded Performance
giffgaff emails Operational
Password reset Operational
Purchase confirmation Operational
Two-step verification Operational
giffgaff texts Operational
Content Lock Degraded Performance
Phones Operational
Buy phone with loan Operational
Buy outright Operational
Phone delivery Operational
Phone return, repair or exchange Operational
Sell my phone Operational
Phone page unavailable / Intermittent Operational
Phone order processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Resolved - This incident has been resolved.
Apr 1, 12:43 BST
Identified - We had reports recently that some members who have requested to port numbers into giffgaff since Friday 28th March are experiencing a delay in completion. We are currently working on resolving this issue and had hoped to have all delayed ports completed by 11:30am. We've experienced a delay with this process, which we're now working on and will keep you up to date with our progress here.
Mar 31, 12:30 BST
Mar 31, 2025

Unresolved incident: Some members unable to access adult content - 31 March 2025.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Resolved - We had reports recently that some members who have requested to port numbers into giffgaff since Friday 21st March were experiencing a delay in completion. We have now resolved this issue and the ports have been successfully completed.
Mar 24, 14:07 GMT
Investigating - We have had reports recently that a small number of members who have requested to port numbers into giffgaff since Friday 21st March are experiencing a delay in completion. We are currently investigating this issue and will keep you updated here.
Mar 24, 10:42 GMT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Completed - The scheduled maintenance has been completed.
Mar 20, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 GMT
Scheduled - This is a planned change for our new plans to be deployed, whilst implementing these changes we will need to take the giffgaff.com site down for a short period to mitigate member impact.Read more here
Mar 18, 16:20 GMT
Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 GMT
Scheduled - We will be conducting some scheduled maintenance to make some upgrade to our systems. This will be active between 15:00 - 19:00 on 18 March 2025, the system will go on outage for around 30 minutes during this time and the services outlined above will be unavailable. You can learn more about this scheduled maintenance via our community - https://community.giffgaff.com/d/34285439-scheduled-maintenance-19-march-2025-1500-1900
Mar 18, 17:07 GMT