Investigating - We have an increased number of members reporting that they’re unable to access adult content. It appears that the adult content bar is removed from their account but then it enables itself on the account and restricts access again. Read more here
Mar 31, 2025 - 13:47 BST
Update - Following a systems upgrade we’ve been made aware that some of our members are now experiencing delays when trying to transfer their numbers. We’re really sorry about this. The team is aware and working hard to get it resolved as soon as possible.
We can identify members that have been impacted by delays, so anyone impacted will be notified on their account dashboard and receive an email from us. The email will provide impacted members with more details about the issue as well as next steps the member can follow. You can learn more about this Service Issue via our community - https://community.giffgaff.com/d/34189666-delays-for-some-members-transferring-their-numbers
Oct 30, 2024 - 17:13 GMT
Investigating - We are aware of potential delays impacting some of our members when transferring their numbers in or out of our network. The team is on the case and working hard to get this resolved. You can learn more about this Service Issue via our community - https://community.giffgaff.com/d/34189666-delays-for-some-members-transferring-their-numbers
Oct 29, 2024 - 12:05 GMT
Resolved -
This incident has been resolved.
Apr 2, 12:18 BST
Investigating -
Earlier this morning we received reports that our members were experiencing a small issue with IVR requests for 43430/43431, meaning members who attempted to call 43430/43431 won’t be able to call those numbers. To read more on this issue please see our community - Read more here
Apr 1, 10:19 BST
Resolved -
This incident has been resolved.
Apr 1, 12:43 BST
Identified -
We had reports recently that some members who have requested to port numbers into giffgaff since Friday 28th March are experiencing a delay in completion. We are currently working on resolving this issue and had hoped to have all delayed ports completed by 11:30am. We've experienced a delay with this process, which we're now working on and will keep you up to date with our progress here.
Mar 31, 12:30 BST
Mar 31, 2025
Unresolved incident: Some members unable to access adult content - 31 March 2025.
Resolved -
We had reports recently that some members who have requested to port numbers into giffgaff since Friday 21st March were experiencing a delay in completion. We have now resolved this issue and the ports have been successfully completed.
Mar 24, 14:07 GMT
Investigating -
We have had reports recently that a small number of members who have requested to port numbers into giffgaff since Friday 21st March are experiencing a delay in completion. We are currently investigating this issue and will keep you updated here.
Mar 24, 10:42 GMT
Completed -
The scheduled maintenance has been completed.
Mar 20, 05:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 GMT
Scheduled -
This is a planned change for our new plans to be deployed, whilst implementing these changes we will need to take the giffgaff.com site down for a short period to mitigate member impact.Read more here
Mar 18, 16:20 GMT