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Data, calls and texts Operational
Calls Operational
Data Operational
MMS(Picture messages) Operational
Premium SMS Operational
Bon Voyage message Operational
Texts Operational
Broadband Operational
On-boarding Operational
Live Chat Operational
Phones Operational
Buy phone with loan Operational
Buy outright Operational
Phone delivery Operational
Phone return, repair or exchange Operational
Sell my phone Operational
Phone page unavailable / Intermittent Operational
Phone order processing Operational
giffgaff.com website Operational
Login Operational
Site availability Operational
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The My giffgaff app Operational
Login Operational
Availability Operational
Community Operational
Viewing the community Operational
Interacting with the community Operational
Notifications Operational
Plans & Credit Operational
Using a voucher Operational
Using a credit/debit card Operational
Using top-up credit Operational
Using PayPal Operational
IVR - Automated phone service Operational
Display issues for plans & credit Operational
Early repurchase Operational
Travel Data Add On Operational
Auto Topup Services Operational
Ask an agent Operational
Raising a case Operational
Case updates Operational
SIM Operational
Ordering a SIM Operational
Delivery of SIM Operational
Activating SIM Operational
SIM Swap Operational
eSIM Operational
Downloading eSIM Operational
Installing eSIM Operational
Transferring your number Operational
Joining giffgaff Operational
Calling 43431 Operational
Texting 43431 Operational
Getting a PAC code online Operational
Request STAC via 75075 Operational
Getting a STAC code online Operational
Request PAC via 65075 Operational
Delayed Number Transfer Operational
giffgaff communications Operational
giffgaff emails Operational
Password reset Operational
Purchase confirmation Operational
Two-step verification Operational
giffgaff texts Operational
Content Lock Operational
Low Balance Notification Operational
End of Call Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 14, 2026

Resolved - This incident has been resolved.
Oct 14, 15:18 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 10:35 BST
Investigating - Start: 12/10/2026 17:08:28

Summary: There has been a recurrence or issues experienced ealier today with BV roaming sms not going out to members when roaming and the Text2Switch service for obtaining an PAC or STAC via 65075 / 75075 via SMS are both currently unavailable. (Members can still obtain PAC and STAC requests via the website and IVR).

Updated SI thread - https://community.giffgaff.com/d/34638913-requesting-a-pacstac-via-text-bv-roaming-sms-issues-12-october-2026

Oct 12, 22:15 BST

Oct 13, 2026

Oct 12, 2026

Resolved - This incident has been resolved.
Oct 12, 14:00 BST
Investigating - We were informed of some issues with members requesting a PAC or STAC code via 65065 / 70575. This has now been resolved and members are now able to request a PAC or STAC via 65065 / 7057 again. PAC or STAC requests via giffgaff.com and phone IVR remain unaffected. Read more here
Oct 12, 10:40 BST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Resolved - This incident has been resolved.
Oct 6, 09:08 BST
Investigating - Several members are reporting they are unable to upload images to the Community. Read more here
Oct 2, 11:04 BST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.