giffgaff Status

Issue completing device purchases

Monitoring - The technical issue regarding purchasing phones has now been resolved and members shouldn’t experience any further issues.

Thanks all for bearing with with us whilst our tech teams resolved this.

https://community.giffgaff.com/d/34415505-resolved-issue-completing-device-purchases-12-september-2025/
Sep 12, 2025 - 21:46 BST

Investigating - We are currently experiencing some unexpected issues with phone orders. Members attempting to complete a device purchase may receive an error/be told the phone is out of stock or be unable to complete their transaction. Our technical team are currently investigating. You can learn more about this service issue via our community - https://community.giffgaff.com/d/34415505-issue-completing-device-purchases-12-september-2025
Sep 12, 2025 - 16:13 BST

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Data, calls and texts Operational

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giffgaff.com website Operational

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Plans & Credit Operational

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Using PayPal Operational

IVR - Automated phone service Operational

Display issues for plans & credit Operational

Early repurchase Operational

Travel Data Add On Operational

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Case updates Operational

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giffgaff communications Operational

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Two-step verification Operational

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Phones Operational

Buy phone with loan Operational

Buy outright Operational

Phone delivery Operational

Phone return, repair or exchange Operational

Sell my phone Operational

Phone page unavailable / Intermittent Operational

Phone order processing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Unresolved incident: Issue completing device purchases.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

Delayed port ins from 09/09

Resolved - This incident has been resolved.
Sep 10, 11:23 BST

Investigating - https://community.giffgaff.com/d/34413422-delayed-port-ins-0909-10-sept-2025
Sep 10, 09:46 BST

Sep 9, 2025

No incidents reported.

Sep 8, 2025

Delayed Activations (30/08)

Resolved - This incident has been resolved.
Sep 8, 12:04 BST

Identified - We are currently working on a fix and clearing up any activation backlog from affected members.
Sep 2, 09:30 BST

Investigating - https://community.giffgaff.com/d/34405915-delayed-activations-3008-01-sept-2025
Sep 1, 16:15 BST

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025