Service updates

A snapshot of the giffgaff service

Incoming SMS issues | 01 Sept 2026
Investigating - https://community.giffgaff.com/d/34619882-incoming-sms-issues-01-sept-2026
Sep 01, 2026 - 10:16 BST

About This Site

Need help? Reach out to our help and support forum

Found an unreported service issue? Join the discussion in our service updates forum

Uptime over the past 90 days. View historical uptime.
Data, calls and texts Degraded Performance
Calls Operational
Data Operational
MMS(Picture messages) Operational
Premium SMS Operational
Bon Voyage message Operational
Texts Degraded Performance
Broadband Operational
90 days ago
100.0 % uptime
Today
On-boarding Operational
Live Chat Operational
90 days ago
100.0 % uptime
Today
Phones Operational
Buy phone with loan Operational
Buy outright Operational
Phone delivery Operational
Phone return, repair or exchange Operational
Sell my phone Operational
Phone page unavailable / Intermittent Operational
Phone order processing Operational
giffgaff.com website Operational
90 days ago
100.0 % uptime
Today
Login Operational
Site availability Operational
Registration Operational
90 days ago
100.0 % uptime
Today
The My giffgaff app Operational
Login Operational
Availability Operational
Community Operational
Viewing the community Operational
Interacting with the community Operational
Notifications Operational
Plans & Credit Operational
Using a voucher Operational
Using a credit/debit card Operational
Using top-up credit Operational
Using PayPal Operational
IVR - Automated phone service Operational
Display issues for plans & credit Operational
Early repurchase Operational
Travel Data Add On Operational
Ask an agent Operational
Raising a case Operational
Case updates Operational
SIM Operational
Ordering a SIM Operational
Delivery of SIM Operational
Activating SIM Operational
SIM Swap Operational
eSIM Operational
90 days ago
100.0 % uptime
Today
Downloading eSIM Operational
90 days ago
100.0 % uptime
Today
Installing eSIM Operational
90 days ago
100.0 % uptime
Today
Transferring your number Operational
90 days ago
100.0 % uptime
Today
Joining giffgaff Operational
Calling 43431 Operational
Texting 43431 Operational
Getting a PAC code online Operational
Request STAC via 75075 Operational
Getting a STAC code online Operational
Request PAC via 65075 Operational
Delayed Number Transfer Operational
90 days ago
100.0 % uptime
Today
giffgaff communications Operational
giffgaff emails Operational
Password reset Operational
Purchase confirmation Operational
Two-step verification Operational
giffgaff texts Operational
Content Lock Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 1, 2026

Unresolved incident: Incoming SMS issues | 01 Sept 2026.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage