Service updates

A snapshot of the giffgaff service

Minor Service Outage

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Data, calls and texts Operational
Calls Operational
Data Operational
MMS(Picture messages) Operational
Premium SMS Operational
Bon Voyage message Operational
Texts Operational
giffgaff.com website Operational
Login Operational
Site availability Operational
The My giffgaff app Operational
Login Operational
Availability Operational
Community Operational
Viewing the community Operational
Interacting with the community Operational
Notifications Operational
Plans & Credit Operational
Using a voucher Operational
Using a credit/debit card Operational
Using top-up credit Operational
Using PayPal Operational
IVR - Automated phone service Operational
Display issues for plans & credit Operational
Early repurchase Operational
Ask an agent Operational
Raising a case Operational
Case updates Operational
SIM Partial Outage
Ordering a SIM Operational
Delivery of SIM Operational
Activating SIM Partial Outage
SIM Swap Partial Outage
Transferring your number Operational
Joining giffgaff ? Operational
Calling 43431 Operational
Texting 43431 Operational
Getting a PAC code online Operational
Request STAC via 75075 Operational
Getting a STAC code online Operational
Request PAC via 65075 Operational
giffgaff communications Operational
giffgaff emails Operational
Password reset Operational
Purchase confirmation Operational
Two-step verification Operational
giffgaff texts Operational
Content Lock Operational
Phones Operational
Buy phone with loan Operational
Buy outright Operational
Phone delivery Operational
Phone return, repair or exchange Operational
Sell my phone Operational
Phone page unavailable / Intermittent Operational
Phone order processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Resolved - VMO2 have confirmed that their incident has been resolved. We have not seen impact of this issue to our porting requests.
Jun 27, 19:38 BST
Update - We have received information that there is an issue currently affecting our provisioning platform, which means Port in/ Port outare currently being impacted. We will continue to monitor this and keep you updated here.
Read more here

Jun 27, 14:28 BST
Update - We are continuing to investigate this issue.
Jun 27, 11:21 BST
Investigating - We have received information that there is an issue currently affecting our provisioning platform, which means activations are currently being impacted. Some members may find that attempts to activate a SIM (for any of the reasons listed in the table) will be delayed. We will continue to monitor this and keep you updated here.
Jun 27, 11:17 BST
Resolved - This incident has been resolved.
Jun 27, 11:21 BST
Update - Following a systems upgrade we’ve been made aware that some of our members are now experiencing delays when trying to transfer their numbers. We’re really sorry about this. The team is aware and working hard to get it resolved as soon as possible.

We can identify members that have been impacted by delays, so anyone impacted will be notified on their account dashboard and receive an email from us. The email will provide impacted members with more details about the issue as well as next steps the member can follow. You can learn more about this Service Issue via our community - https://community.giffgaff.com/d/34189666-delays-for-some-members-transferring-their-numbers

Oct 30, 17:13 GMT
Investigating - We are aware of potential delays impacting some of our members when transferring their numbers in or out of our network. The team is on the case and working hard to get this resolved. You can learn more about this Service Issue via our community - https://community.giffgaff.com/d/34189666-delays-for-some-members-transferring-their-numbers
Oct 29, 12:05 GMT
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025
Resolved - We have received comms from VMO2 about 360 Platform being unavailable intermittently between 11:56am - 12:05pm. giffgaff was advised to have been impacted. As 360 is our provisioning platform this means activations would have been impacted during this time.
Jun 24, 14:38 BST
Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Resolved - Since 2:20pm today until 3:40pm there was an issue with payments. Some members were unable to purchase plans, top-ups or add card details. This has been rectified by the team and is now resolved.

https://community.giffgaff.com/d/34350469-retro-making-payments-and-adding-card-details-issue-20-june-2025

Jun 20, 15:45 BST
Jun 19, 2025
Resolved - Good news, our technical teams have confirmed that any members affected by the activation issue from June 17th have been resolved, and any backlog has been cleared.
Jun 19, 16:19 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 13:59 BST
Investigating - We are seeing some Online activations and Lost and Stolen SIM Swaps are currently stuck, therefore some members that activated a SIM or requested Lost and Stolen SIM Swaps this morning between 08:17 - 10:06 may face a delay to that request completing. Read more here
Jun 17, 16:50 BST
Jun 18, 2025