giffgaff Status

All Systems Operational

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Data, calls and texts Operational

Calls and texts Operational

Data Operational

MMS(Picture messages) Operational

Premium SMS Operational

giffgaff.com website Operational

Site availability Operational

The My giffgaff app Operational

Availability Operational

Community Operational

Viewing the community Operational

Interacting with the community Operational

Notifications Operational

Buying plans and credit Operational

Using a voucher Operational

Using a credit/debit card Operational

Using top-up credit Operational

Using PayPal Operational

IVR - Automated phone service Operational

Display issues for plans & credit Operational

Ask an agent Operational

Raising a case Operational

Case updates Operational

SIM Operational

Ordering a SIM Operational

Delivery of SIM Operational

Activating SIM Operational

SIM Swap Operational

Transferring your number Operational

Joining giffgaff Operational

Calling 43431 Operational

Texting 43431 Operational

Getting a PAC code online Operational

Request STAC via 75075 Operational

Getting a STAC code online Operational

Request PAC via 65075 Operational

giffgaff communications Operational

giffgaff emails Operational

Password reset Operational

Purchase confirmation Operational

Two-step verification Operational

giffgaff texts Operational

Phones Operational

Buy phone with loan Operational

Buy outright Operational

Phone delivery Operational

Phone return, repair or exchange Operational

Sell my phone Operational

Phone page unavailable / Intermittent Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

Issue with provisioning - 15 May 2024

Resolved - This incident has been resolved.
May 15, 16:44 BST

Investigating - We have been informed of some issues with members experiencing delays with SIM activations, SIM swaps, number transfers and number changes. Members that have a pending request may experience a delay in these completing. This is currently being investigated by technical teams, Read more here.
May 15, 16:26 BST

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

IVR lines 43430 & 43431 07th May 11:30-04:30

Completed - The scheduled maintenance has been completed.
May 8, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:30 BST

Scheduled - Our IVR partner has scheduled some maintenance to their internal infrastructure tonight (Tuesday 7th May) between 23:00 and 04:30. During the maintenance window, members will be unable to use the IVR service to Obtain a PAC code via 43430 or Top-up / Add plan via 43431 Read more here.
May 7, 13:49 BST

May 7, 2024