We’re currently experiencing a technical issue with our website and app that is preventing members from getting their PAC (Porting Authorisation Code) or STAC (Service Termination Authorisation Code). If you try to request a code online, you will likely see an error message (like a ‘oops seems live we’ve got gremlins’’ error). Read more here
Posted Jan 16, 2026 - 09:25 GMT
This incident affected: Transferring your number (Getting a PAC code online, Getting a STAC code online).