Service updates

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Requesting a PAC/STAC via text - 12 October 2026

Incident Report for giffgaff

Resolved

This incident has been resolved.
Posted Oct 14, 2026 - 15:18 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 13, 2026 - 10:35 BST

Investigating

Start: 12/10/2026 17:08:28

Summary: There has been a recurrence or issues experienced ealier today with BV roaming sms not going out to members when roaming and the Text2Switch service for obtaining an PAC or STAC via 65075 / 75075 via SMS are both currently unavailable. (Members can still obtain PAC and STAC requests via the website and IVR).

Updated SI thread - https://community.giffgaff.com/d/34638913-requesting-a-pacstac-via-text-bv-roaming-sms-issues-12-october-2026
Posted Oct 12, 2026 - 22:15 BST
This incident affected: Transferring your number (Request STAC via 75075, Request PAC via 65075).