We have been informed that some members may be experiencing delays with SIM activations, SIM swaps, number transfers and number changes. This is currently being investigated by technical teams. Read more here
Posted Feb 17, 2026 - 13:07 GMT
This incident affects: Transferring your number (Joining giffgaff, Getting a PAC code online, Delayed Number Transfer) and SIM (Activating SIM, SIM Swap).