Service updates

A snapshot of the giffgaff service

SIM provisioning delays - Friday 15th May 2026

Incident Report for giffgaff

Resolved

This incident has been resolved.
Posted May 15, 2026 - 16:21 BST

Identified

We have been notified that there is a delay for some members that are trying to activate a SIM, change their phone number, or port in/out of giffgaff. This is currently being investigated by technical teams.
Posted May 15, 2026 - 09:26 BST
This incident affected: Transferring your number (Joining giffgaff, Delayed Number Transfer).