Service updates

A snapshot of the giffgaff service

Delays with some numbers porting in - 31 March 2025

Incident Report for giffgaff

Resolved

This incident has been resolved.
Posted Apr 01, 2025 - 12:43 BST

Identified

We had reports recently that some members who have requested to port numbers into giffgaff since Friday 28th March are experiencing a delay in completion. We are currently working on resolving this issue and had hoped to have all delayed ports completed by 11:30am. We've experienced a delay with this process, which we're now working on and will keep you up to date with our progress here.
Posted Mar 31, 2025 - 12:30 BST
This incident affected: Transferring your number (Joining giffgaff).