We are currently experiencing an issue with our provisioning service specifically impacting eSIM activations from December 15th, meaning members who tried to activate their eSIM on that date may be experiencing a delay in having their eSIM activated. Our technical team are currently investigating this issue. You can learn more about this Service Issue via our community - https://community.giffgaff.com/d/34227720-issue-with-esim-provisioning-15-december-2024
Posted Dec 20, 2024 - 10:56 GMT
This incident affected: SIM (Activating SIM, SIM Swap).