Service updates

A snapshot of the giffgaff service

Provisioning platform intermittently unavailable - 24 June

Incident Report for giffgaff

Resolved

We have received comms from VMO2 about 360 Platform being unavailable intermittently between 11:56am - 12:05pm. giffgaff was advised to have been impacted. As 360 is our provisioning platform this means activations would have been impacted during this time.
Posted Jun 24, 2025 - 14:38 BST
This incident affected: Transferring your number (Joining giffgaff) and SIM (Activating SIM, SIM Swap).