Completed
The scheduled maintenance has been completed.
Posted Mar 20, 2025 - 05:30 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 20, 2025 - 00:00 GMT
Scheduled
This is a planned change for our new plans to be deployed, whilst implementing these changes we will need to take the giffgaff.com site down for a short period to mitigate member impact.Read more here
Posted Mar 18, 2025 - 16:20 GMT
This scheduled maintenance affected: Transferring your number (Joining giffgaff, Calling 43431, Texting 43431, Getting a PAC code online, Request STAC via 75075, Getting a STAC code online, Request PAC via 65075), The My giffgaff app (Login, Availability), Community (Viewing the community, Interacting with the community, Notifications), Buying plans and credit (Using a voucher, Using a credit/debit card, Using top-up credit, Using PayPal, IVR - Automated phone service, Display issues for plans & credit), Ask an agent (Raising a case, Case updates), giffgaff communications (giffgaff emails, Password reset, Purchase confirmation, Two-step verification, Content Lock), SIM (Ordering a SIM, Activating SIM, SIM Swap), giffgaff.com website (Login, Site availability), and Phones (Buy phone with loan, Buy outright, Phone return, repair or exchange, Phone page unavailable / Intermittent).